1 Introduction & Applicability
Welcome to 395bet. This Privacy Policy document sets out the complete terms governing the exchange of information between you and the 395bet platform. We believe that protecting your personal data is one of our most important responsibilities.
When you register, log in, play games, or use any service on 395bet, you are considered to have accepted the terms of this Privacy Policy. Please take a moment to read it carefully.
This policy is our Terms and Conditions and Responsible Gaming Works in line with this policy. We may update this policy as needed, and any changes will be published on this page.
2 What Information We Collect
395bet only collects information that is strictly necessary. We do not ask for any personal data beyond what is needed. Below is a clear list of the types of information we collect:
Directly Provided Information
- Name, date of birth, and gender (for identity verification)
- Mobile Number & Email Address (for contact purposes)
- Bank account or mobile banking number (Mobile Banking, Nagad, Rocket)
- National ID or passport number (for KYC verification)
- Profile Photo (Optional)
Automatically Collected Information
- IP Address & Device Information
- Browser type and operating system
- Page visit and gaming activity logs
- Data obtained from cookies and tracking pixels
- Transaction History & Timestamps
Data Collection Summary
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile Number | OTP Verification & Communication | Yes |
| Payment Information | Deposit & Withdrawal Process | Yes |
| NID / Passport | KYC & Fraud Prevention | Where Applicable |
| Device & IP | Security & Fraud Detection | Automatic |
| Profile Photo | Account Personalization | No (Optional) |
3 How We Use Your Information
395bet uses your information solely for the purpose it was collected. We never use your data for anything unrelated or beyond its intended scope.
- Basic information is used to create and manage your account.
- Payment information is used to process deposits, withdrawals, and transaction verification.
- Email and mobile number are used to send promotions, bonus offers, and important updates.
- Device information is used to detect fraud and ensure platform security.
- KYC information is retained to meet legal and regulatory obligations.
- Anonymized data is used to improve service quality and analyze user experience.
- Gaming activity data is reviewed to promote responsible gaming.
4 Data Sharing & Third Parties
395bet may share certain information with specific parties under limited and controlled circumstances. Any such sharing is always guided by your protection and legal requirements.
Your data may be shared with:
- Payment Processor: Mobile Banking, Nagad, Rocket, and USDT gateways — to complete transactions.
- Identity Verification Service: Authorized partner for KYC and age verification.
- Cybersecurity Agency: For fraud detection and account protection.
- Law Enforcement Agencies: In accordance with a court order or government directive.
- Regulatory Authority: For licensing and compliance verification.
These third parties are bound by strict confidentiality agreements with 395bet and may not use your information for their own purposes.
5 Cookies & Tracking Technologies
395bet uses cookies on its website to enhance your browsing experience. Cookies are small data files stored on your device that help make your experience smoother and more convenient.
Types of cookies we use:
- Essential Cookies: To maintain login sessions and site security. The site cannot function without these.
- Functional Cookies: To remember your language preferences, game settings, and more.
- Analytics Cookies: To understand how many users visit each page (anonymous data).
- Performance Cookies: To ensure site speed and stability.
You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.
6 Data Security Measures
395bet protects your data using the latest industry-standard security technology. Our multi-layered security systems are designed to prevent any unauthorized access.
- All data transfers are secured with 256-bit TLS/SSL encryption.
- Payment information is stored and processed in accordance with PCI-DSS Level 1 standards.
- Server firewalls and an Intrusion Detection System (IDS) are active at all times.
- Two-Factor Authentication (2FA) is available.
- Our security team monitors systems 24/7.
- Regular security audits and penetration testing are conducted.
- Backup data is stored on separate encrypted servers.
7 Your Rights
You have certain fundamental rights over your personal information. 395bet respects these rights and makes it easy for you to exercise them.
- Right to Access: You can find out at any time what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you may request a correction.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
- Data Portability: You may request a copy of your information in a machine-readable format.
- Right to Object: You may object to the use of your data for specific purposes.
To exercise these rights, please contact our support team. We typically respond within 30 business days.
8 Data Retention Period
395bet only retains your information for as long as necessary. Any data that is no longer needed or has expired is securely deleted.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Guidelines |
| KYC Documents | 5 Years | Anti-Money Laundering Law |
| Support Contact | 2 Years | Service Quality Improvement |
| Log Files | 1 Year | Security Analysis |
| Cookie Data | 30 Days – 1 Year | By Cookie Type |
9 Minor Protection
395bet strictly prohibits services for anyone under the age of 18. Our registration process includes age verification, and we do not collect any information from minors.
- Date of birth is verified at the time of registration.
- If an account is confirmed to belong to a minor, it will be closed immediately.
- Any such information is securely deleted.
- Parents can report suspicious accounts to our support team.
10 Policy Changes & Updates
395bet may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or SMS.
- Updated versions of this policy will be published on this page.
- Each version will include a "Last Updated" date.
- For major changes, 30 days' notice will be provided in advance.
- Continued use of the site after any update will be considered acceptance of the revised policy.
11 Contact & Complaints
If you have any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team. We will review your matter with the utmost care and sincerity.